Customer satisfaction is our number one priority. If for any reason you are not satisfied with the product or products, FuneralTech will offer an exchange or full refund (less shipping charges) within 30 days of order. Please observe the following procedures:
You must notify us within 30 days by email (firstname.lastname@example.org) or by phone (1-800-480-6467) prior to returning the merchandise.
All returns must be in new condition and in original packaging with packing slip enclosed. Your order number and name must be included.
Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. FuneralTech is not responsible for lost or damaged items in transit.
All requests for refunds due to damaged/defective products must be made within 10 days of order.
Free Shipping Specials: If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.
Personalized items cannot be returned for a credit or a refund
Food items cannot be returned for a credit or a refund
Contact us at 1-800-480-6467 and we will set you up with the closest place to return the product or products.
Returning Incorrect Items:
We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.
Problems, Questions, Concerns:
If you have any questions regarding our policies or an order, please contact us.
Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day.
Many people plan for life events such as weddings and vacations well in advance, but many people do not plan for something that is certain to happen, their funeral. The time to pre-plan your funeral is now.
It is not always possible to pay respects in person, so we hope that this small token will help. We provide our families with an open door policy. Please feel free to contact us 24 hours a day.
We are happy to assist you in anyway we can.
The death of a family member is a very difficult time in anyone's life. These articles will help you understand the grief you are feeling when someone in your family has died, and how you can honor the life of your departed family member.